Find your issue and the answer below, but if you don’t find what you’re looking for please contact us directly at info@shewearsall.com or DM us on instagram @shewearsall.
Shipping
Unfortunately we do not offer worldwide shipping at this moment in time, but we do ship to some parts of Europe!
We are happy to offer free standard delivery on all orders over £50
You can find more information and specific shipping costs here.
Due to the UK leaving the EU on the 1st of January 2021, there have been some updates on posting outside the UK. She Wears All is not responsible for any customs charges, please check out the royal mail website for more information on potential charges for imported goods in your country which the customer is liable for.
All import duties, customs charges, taxes and admin fees (if applicable) will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. These costs cannot be predicted and are outside of our control.
Unfortunately we do not, sorry for any inconvenience.
Order Enquiries
If you would like to cancel/amend your order please email info@shewearsall.com ASAP and we will do our best to action this before your order is dispatched.
If your order has already been shipped unfortunately there’s nothing we can do at that point however, we do offer a returns system, find more information on our ‘Delivery & Returns’ page.
We’re so sorry to hear you’ve received a faulty item, this is a rare occurrence.
If you could please send over images detailing the fault, along with your order number to info@shewearsall.com we’d be happy to sort this out for you!
Returns
All items must be returned in a saleable condition within 14 days from receiving your order. Please also keep your proof of postage, as we will not be held liable for missing parcels.
Please note that unfortunately we do not offer
- an exchange on the item you wish to return.
- free or prepaid returns.
Items returned without a completed returns form will result in a delay in processing its return.
Please note* Returning your parcel to us is your responsibility, therefore we do not refund your postage and packaging costs. Please retain proof of postage when returning items back to us.
Find Out More Here.
If for any reason you want to return your item you may do so for a full refund (excluding delivery costs) please complete and print our returns form here (trying to save as much paper as possible) place it inside the parcel, please email us (info@shewearsall.com) and we shall let you know our returns address.
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
Other
To enquire about Collaborating with us please email info@shewearsall.com and include your social media links.
